Terms and Conditions
Introduction
Welcome to tenaxpadel.com (hereinafter "We", "Our Site" or "Our ecommerce"). By using our online sales services, you accept the following terms and conditions (hereinafter "Terms and Conditions"). We invite you to read them carefully before making any purchase.
General Information
Tenaxpadel.com is a website managed by Tenax Sport Srl, with registered office in Via Nazario Sauro 3 in Parma (PR), VAT number 03065620340, pec tenaxsport@pec.it
Products
Our ecommerce offers a variety of sports products. Each product is described in detail in the relevant information sheet. We are committed to providing accurate descriptions and representative images, however, we cannot guarantee that the colors and details displayed on the User's device are perfectly faithful to the actual product.
Prices
All product prices are in Euro (€) and include applicable VAT. Shipping costs are excluded from the product price and are shown separately at checkout. We reserve the right to change prices at any time, however, changes will not apply to orders already confirmed.
Orders
To place an order on Our ecommerce, the User must follow the checkout process and provide true and accurate information. Once the order is placed, the User will receive a confirmation email with the order details.
Payment
We accept various payment methods, including credit/debit cards and other methods listed on Our Site. Payment is required at the time of ordering. All transactions are secure and encrypted.
Shipping
We ship throughout Italy and Europe with express courier. Delivery times are as follows:
- Italy : within 15 working days.
- Europe : within 30 working days.
Once the order is shipped, the User will receive a confirmation email with the tracking number.
Return and Withdrawal
The User has the right to withdraw from the purchase contract without providing any reason within 14 days from the date of receipt of the products. To exercise the right of withdrawal, the User must send a written communication to the email address hello@tenaxpadel.com specifying the intention to withdraw from the purchase.
Once the User has communicated the intention to withdraw, he/she must return the products within 14 days from the date on which he/she communicated the withdrawal. The products must be returned intact, in their original packaging and with the original label still attached.
The shipping costs for the return are at the User's expense. Once the returned products have been received and verified, we will refund the purchase price within 14 days. The refund will be made using the same payment method used by the User for the initial transaction.
Warranty and Complaints
All our products are covered by the legal guarantee of conformity pursuant to Legislative Decree 206/2005 (Consumer Code). In the event of defects of conformity, the User has the right to restore the conformity of the product without charge, through repair or replacement, or to an appropriate reduction in price or termination of the contract.
Any complaints must be communicated by email to hello@tenaxpadel.com providing a detailed description of the defect found.
Privacy
Users' personal data are processed in accordance with our Privacy Policy, available on the page https://tenaxpadel.com/pages/privacy-policy
Changes to the Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on the site. By continuing to use the site after changes are posted, you agree to the new Terms and Conditions.
Applicable Law and Jurisdiction
These Terms and Conditions are governed by Italian law. For any dispute relating to the interpretation, execution or termination of these Terms and Conditions, the Court of Parma will have exclusive jurisdiction.
Contacts
For any questions regarding these Terms and Conditions, you can contact us at the email address hello@tenaxpadel.com